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This Privacy Policy describes how Camilia (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit or make a purchase through our website.

 

Collecting personal information
 

When you browse our website, interact with us, or place an order, we may collect information necessary to deliver our products and services to you. “Personal Information” refers to data that identifies or relates to you as an individual.

 

A. Information you provide to us
 

This includes:
 

• Name and contact details

• Shipping and billing addresses

• Email and phone number

• Payment information

• Order history

• Customer service messages

 

B. Information collected automatically
 

When you visit our website, certain data is collected automatically, such as:
 

• IP address

• Browser type and version

• Time zone settings

• Device information

• Pages viewed, time on site, and navigation patterns

• Cookie and tracking data

 

We collect this information to ensure our website functions smoothly, to improve your experience, and to help us understand how visitors interact with our brand.

 

Use of personal information
 

We use your personal information to:
 

• Process and fulfill your orders

• Communicate with you about your purchase

• Arrange shipping and provide delivery updates

• Detect and prevent fraud

• Respond to customer service inquiries

• Improve our website and services

• Offer marketing communications when you have given consent

• Analyze performance and enhance customer experience
   

We may also process personal information where required by law or where it is necessary to protect our legitimate business interests, provided your fundamental rights remain unaffected.

 

Sharing personal information

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We may share your personal information with trusted service partners who support our operations. For example:
 

• Payment processors

• Logistics and delivery partners

• Customer service tools

• Data and analytics service providers

• Email communication platforms

 

These service providers process data strictly on our behalf and in accordance with applicable data protection laws.

We do not sell your personal information.

 

We may disclose your data if required by law or to protect our rights and safety.

 

Marketing & communications
 

With your explicit consent, we may send you newsletters and exclusive updates.
You can unsubscribe at any time using the link in our emails or by contacting us.

 

Cookies
 

Our website uses cookies and similar technologies to enhance your browsing experience and analyze site performance.
You can control or disable cookies through your browser settings, although certain site features may be affected.

A detailed explanation can be found in our Cookie Policy.

 

International data transfers
 

Some of our service providers may process data outside the European Economic Area (EEA).
When this occurs, we ensure appropriate safeguards are in place such as Standard Contractual Clauses or equivalent protective measures.

 

Data retention

​

We retain your information only for as long as necessary for the purposes described above, unless a longer retention period is required by law.
For example, order information may be retained for accounting or tax purposes.

 

Your rights under GDPR:

​

If you reside in the EEA, you have the right to:

​

• Access your personal information

• Request correction or deletion

• Restrict or object to processing

• Request data portability

• Withdraw consent at any time

 

To exercise these rights, please contact us at hello@camilia-intimates.com.

 

Security
 

Camilia is committed to protecting your personal information.
We implement technical, administrative, and physical safeguards to maintain data security and prevent unauthorized access.

 

Contact
 

If you have questions about this Privacy Policy or wish to make a request, please contact: hello@camilia-intimates.com.